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In 2022, investing in technology is a necessity for businesses of all types and sizes. You can’t rely on manual, paper systems to run your business. Besides, there’s no point in hiring a workforce and training them to conduct tasks that can be automated. 

This doesn’t mean you should invest in every emerging technology without considering the ROI. For businesses with a limited budget, the tech you install on your premises should help streamline your business and boost revenue, but only if you choose the right technology.

To make the right choice, take a look at this list of the essential technology and the luxury items that you don’t really need.

Essential Tech Investments for 2022

We’ve seen a lot of changes in the business and tech world in 2021. Businesses have started, evolved, and closed town in the past two years. The pandemic has transformed the way we do business. 

Here are a few tech trends that can streamline your business operations in 2022.

AI-powered Chatbots

Chatbots can manage 68.9% of your customer conversations from start to finish. These AI-powered bots can answer customer queries, suggest products and services to your prospects, and guide your visitors through your sales funnel. They have the power to communicate with your clients just like humans do. 

Although businesses have not replaced human customer support systems completely, most companies have started embracing these digital chatbots for more streamlined support services. Even customers prefer chatbots, as they respond quickly and resolve customers’ issues efficiently. This makes it a good investment for businesses planning expansion in 2022.

Contactless Payments

Contactless payments no longer optional. Whether you run a small store or a large, multi-national company, you need contactless payments to ensure safe, quick, and error-free transactions. Gone are the days when stores accepted cash. Although small retailers still accept cash payments, most of them allow mobile payments or payments at the retail POS. 

Hybrid Working Models

The pandemic has encouraged businesses to allow remote working operations. In 2022, more and more companies will adopt hybrid working arrangements to modernize their workplace. Remote work doesn’t only offer your employees a safe working environment, but studies have shown that people are more productive when they work from a comfortable location. 

The hybrid working model means some employees will work from the office, while others will work remotely. Businesses need to embrace technology that supports a hybrid working model, such as project management tools. 

Workplace Automation

Automation will free up your staff, giving them time to focus more on the important projects, instead of creating accounts, taking orders, or checking inventory. For example, a restaurant no longer needs people to take orders at each table. 

Instead, they can have self-service kiosks that enable customers to place their orders through the software. Similarly, payroll and HR management software can manage your workforce, distribute salaries, and record attendance automatically. Automation is essential for all types and sizes of businesses in today’s hyper-competitive market.

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Photo by Anthony Shkraba on

Luxury: Tech Your Business Doesn’t Need

There’s so much hype these days around AI, machine learning, cryptocurrency, and tech systems. However, these may not work for every business. Here are some pieces of tech which are probably not necessary for your business.


Not every emerging technology that gets attention from tech leaders applies to every market. For a small grocery store, blockchain is probably a waste of money. Your customers will not pay you with Bitcoin and other cryptocurrencies. Blockchain is a useful technology and the best way to process large transactions safely. However, before you invest in it, how exactly it will work for your business? 

Legacy Systems

Continuing with the outdated systems or investing in cheap legacy systems so that your business doesn’t fall behind is simply a waste of money. It’s better to have no tech at all than feed your outdated legacy systems that don’t contribute anything to your business. One thing the pandemic has taught us is the importance of digital transformation. With AI-powered tools, virtual reality, and augmented reality, now is the perfect time for businesses to say goodbye to legacy systems and embrace new technology.

Build New Software

Building a new software system from scratch is a waste of money for most businesses. It costs you thousands of dollars, which is a waste unless you have very specific needs that can’t be met by exisiting solutions. Building a tech system or a website is pointless when you can invest in the ready-made solutions available for a cheaper price. You don’t want to end up doing a lot of work and spending more than necessary on services that are available for a fraction of the cost.

Tech-savvy people know what advantages it can bring for a business when implemented correctly. They also know that some technology is not suitable for certain businesses, because it’s outdated or simply not applicable to your industry.

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